Sobre nós

Nossa História

Com mais de 30 anos trabalhando com comercio, a Compacta Santos foi a realização de um sonho que começou em 2022!

Esse sonho que começou há alguns tempos atrás tem sido uma jornada de muito trabalho e dedicação. A cada dia, buscamos aperfeiçoar nossos serviços, oferecer produtos de qualidade e atender com excelência todas as demandas dos nossos clientes.

Não foi fácil, sabemos que o caminho ainda é longo, mas estamos confiantes de que com perseverança e muita determinação, iremos alcançar nossos objetivos.

Agradecemos a cada um dos nossos clientes e amigos por acreditarem em nosso trabalho e fazerem parte dessa história de sucesso. Juntos, vamos continuar trilhando esse caminho e construindo um futuro sólido e próspero.

Frequently Asked Questions

Can I purchase a return shipping label?

Yes! Fashion Nova offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Fashion Nova, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.

Return shipping labels can be purchased for $3.99 if you are returning a single item or for $7.99 if you are returning multiple items. Return shipping labels can be purchased and all returns can be submitted in our Returns Portal.

Can I exchange items?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.

Should I know anything else about the Online Return Policy?

Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Damaged, defective, or incorrect items must be reported within 14 days of delivery.
Return drop-offs are not accepted at our DC or corporate office.

What is the Store Returns Policy?

We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered “Final Sale” and cannot be exchanged in-store:

Dresses
Bodysuits
Accessories
Shoes
Swim & Lingerie
Beauty
NovaKids
Sale Items

What items are final sale?

All items ending in $.00, .96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Party Wear” (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.